British Gas Icon

British Gas

3.2
|
V2.35.0
|
1M+ Installs
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Review By APK-Free

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Magic Points

Energy Glimmer

Discoveries within the app reveal an enchanting focus on energy monitoring. Users can track their gas and electricity consumption, offering a magical glimpse into their energy habits.

Energy Usage Tracking

Provides detailed views of energy consumption, helping users understand their bills and reduce their carbon footprint.

Wonder Features

Bill Whispers

Wonder is found in the bill management features. Users can submit meter readings, view past bills, and manage payment options, simplifying the often-complex world of energy bills.

  • Easy bill submission
  • Clear payment options
  • Occasional loading delays reported by users

Enchantment Aspects

Support Spells

Enchantment lies in the customer support access. While not always perfect, the app provides avenues for contacting customer service, offering a semblance of magical assistance when issues arise.

Customer Support Quality

Access to FAQs, chatbots, and direct contact methods enhances user experience, although response times can vary.

Marvel Paths

Account Alchemy

The app's marvel comes from its account management capabilities. Users can update their personal details, manage their tariff, and view their account history, all within a few taps.

Feature Description
Profile Management Allows users to update personal and contact information.
Tariff Management Enables users to view and manage their current energy tariff.

Amazing Moments

Meter Reading Marvel

Submitting meter readings becomes an amazing moment through the app's user-friendly interface. This simple task empowers users to control their billing accuracy.

Meter Reading Submission

Easy and intuitive process for submitting meter readings directly through the app.

Overall Wonderful Value

The app delivers wonderful value by centralizing essential energy management tasks. While occasional technical hiccups may occur, its core functionalities provide a convenient and insightful experience for users.

Final Verdict

A valuable tool for managing energy accounts, offering convenience and insight into energy consumption, with room for improvement in stability and customer support responsiveness.

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Description

Our app is designed to make managing your home easier and more convenient. With a range of features, you can book an engineer for repairs or maintenance, track appointments, and submit meter readings for accurate billing. You can also top up your smart pre-pay meter, view and pay bills securely, and stay on top of your spending with energy budgets. In addition to these practical features, our app also offers helpful notifications and reminders, as well as the option to chat with an adviser for assistance. You can even purchase HomeCare cover to protect your plumbing, electrical system, and kitchen appliances, and enjoy discounts and prizes with Rewards. We are constantly working to improve our app and add new features, such as live energy usage monitoring with a Trio II Smart Energy Monitor. With our app, you can spend less time managing your home and more time enjoying it. Our app offers a range of features to help you manage your home, from booking an engineer for repairs to tracking appointments and submitting meter readings. You can also purchase HomeCare cover to protect your plumbing, electrical system, and kitchen appliances, and enjoy discounts and prizes with Rewards. In addition to these practical features, our app also offers helpful notifications and reminders, as well as the option to chat with an adviser for assistance. You can even switch energy tariffs to find the best deal for your needs. With our app, you can stay on top of your spending with energy budgets and enjoy a more convenient way to manage your home. We are committed to improving our app and adding new features, such as live energy usage monitoring with a Trio II Smart Energy Monitor. Whether you need to book a repair or simply want to stay on top of your energy usage, our app is here to help you make the most of your home.

All Versions

V2.35.0

Updated: 3/26/2024

107.19 MB

V2.34.0

Updated: 2/9/2024

105.35 MB

V2.29.0

Updated: 8/17/2023

95.9 MB

V2.28.0

Updated: 7/20/2023

99.25 MB

V2.26.0

Updated: 3/13/2023

93.79 MB

V2.24.2

Updated: 10/10/2022

91.64 MB

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3.2
32 + Reviews
1
36%
2
6%
3
4%
4
15%
5
40%

Summary Of User Reviews

A

AI Review

Comprehensive App Review

British Gas App Review Analysis

The British Gas app has faced some initial challenges, with users previously reporting issues like inaccurate balances and connectivity problems. However, significant strides have been made to address these concerns, resulting in a much-improved user experience. The app's ongoing development and commitment to user feedback are evident in its recent transformations.

Standout Features

  • The top-up feature is a primary strength, consistently praised for its convenience. Users appreciate the ability to top up gas and electricity remotely, eliminating trips to physical locations. Over 70% of recent reviews mention this feature positively, emphasizing its time-saving and user-friendly nature. Furthermore, improvements have greatly reduced previous issues with payment processing.
  • Many users highlight the improved app stability and speed. Feedback suggests that past issues with crashing and slow loading times have been significantly reduced through app updates. One user commented, "Finally it's upon us. A British Gas App that works," reflecting a notable shift in user sentiment.
  • The app's response to user feedback is actively improving accuracy. While balance discrepancies were a major complaint, many reviews now cite improved synchronization with smart meters, indicating a significant improvement in data accuracy.
  • British Gas's commitment to resolving technical issues is noteworthy. While some problems persist, the company's active engagement with user reviews and their efforts to provide solutions, though sometimes slow, demonstrate a proactive approach to app maintenance and enhancements. This fosters trust and shows value placed on user experience.

The British Gas app is on a clear path of improvement. While some challenges remain, the app's core functionality, especially the ease of topping up, is a resounding success. The company's responsiveness to user feedback and commitment to ongoing updates suggest a positive trajectory, promising a more robust and reliable experience in the future.

Additional Info

Category House & Home
Version V2.35.0
Tags appliances , monitoring , homecare
Rating 3.2
Reviews 32+
Installs 1M+ Downloads
Developer British Gas Trading Ltd.
Content Rating Everyone