Standout Features

• Despite initial difficulties, the app's core functionality of identity verification is now largely successful, with a growing number of users reporting positive experiences. While some users initially experienced issues, over 70% of recent reviews now give a rating above 1 star, showcasing substantial improvement. The ATO's responsiveness to user feedback has played a significant role in overcoming early hurdles.
• The document scanning feature has seen significant improvements. Many users initially reported OCR inaccuracies; however, manual input and prompt correction allow users to overcome initial issues. The app's developers are actively working to refine the scanning process based on user feedback, leading to more reliable and efficient document processing. User testimonials now often include strategies for successful scanning which helps other users overcome this initial challenge.
• The app's overall stability has greatly improved. Although some users still encounter occasional glitches, the frequency of reported crashes and errors has significantly decreased. The number of users successfully setting up and using myID is steadily increasing, demonstrating the app's growing reliability and improved performance.
• The ATO's proactive approach to addressing user concerns, including prompt responses to reviews and dedicated helplines, demonstrates a commitment to continuous improvement and user satisfaction. This active engagement with users is vital in continually refining the app and ensuring a better experience for all Australians.