Standout Features

• Digital Coupons: Users report significant savings thanks to the digital coupon feature. Many reviews praise the convenience of loading coupons directly onto their accounts, resulting in substantial discounts (e.g., $267 saved in two months reported by one user). Initial difficulties with coupon loading have been largely resolved through app updates, as evidenced by the increasing number of positive comments.
• Grocery Ordering and Pickup: The in-app grocery ordering and pickup service is a huge success, receiving many enthusiastic comments. Users appreciate the convenience, particularly those with mobility issues or busy schedules. Although some initial reports mentioned substitutions, the app's ability to communicate with shoppers and allow users to specify substitutions has steadily improved, leading to a more positive and reliable pickup experience.
• In-Store Features: The app's in-store functionality, including the rewards card feature and product location within the store, are becoming increasingly popular. This has resulted in increased user engagement and positive feedback as users utilize the app to find products quickly and easily within the stores.
• Responsive Development: The Ralphs team actively addresses user feedback and implements improvements. Many reviews highlight the app's evolution in response to user concerns, demonstrating a commitment to continuous improvement and a positive user experience.