Smart Tutor for SAMSUNG Mobile Icon

Smart Tutor for SAMSUNG Mobile

4.1
|
V1.5 (build 377)
|
100M+ Installs
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Review By APK-Free

Screenshot 1 Screenshot 2 Screenshot 3

Sustainability Review

Environmental Impact

As a remote support tool, the application has the potential to reduce travel for technical assistance. This can lead to a decrease in carbon emissions associated with transportation. However, the energy consumption of servers required to run the service and the devices used by both the support agent and the end-user must be considered. Further research into the company's data center energy efficiency and renewable energy usage is needed to fully assess the environmental impact.

Resource Efficiency

The app facilitates efficient use of existing devices by troubleshooting and resolving issues remotely, potentially extending the lifespan of devices that might otherwise be discarded due to technical problems. This directly contributes to reducing e-waste. Further, features that allow optimizing device settings could contribute to extending battery lifespan, reducing the need for frequent charging and minimizing electricity use.

  • Extends the lifespan of existing devices
  • Reduces e-waste generation
  • Optimizes device settings to save battery

Sustainable Features

The application itself may not have inherently "sustainable" features in the conventional sense. However, its functionality supports sustainable practices by enabling remote problem-solving. A key improvement would be the integration of features that actively encourage users to adopt more sustainable device usage habits, such as reminders to unplug chargers when not in use or suggestions for reducing screen brightness. Consider also, the use of more efficient coding and optimization to reduce processing power needed to run the app.

  • Reduces travel, lowering carbon emissions
  • Extends device lifespan
  • Dependent on energy-consuming servers
  • Lacks direct sustainability-focused features

Social Responsibility

By providing remote support, this app can bridge the digital divide, enabling individuals in remote or underserved areas to access technical assistance they might otherwise lack. This empowers individuals to utilize technology more effectively and participate more fully in the digital economy. The accessibility features of the app, such as screen reader compatibility, also play a vital role in social inclusion. It would be beneficial to understand if the company participates in initiatives that promote digital literacy or donate to relevant causes.

Long-term Value

The long-term value of the app is tied to its ability to adapt to evolving technological landscapes and maintain relevance in a dynamic market. Its impact on reducing electronic waste and facilitating access to technology in underserved communities contribute significantly to its long-term sustainability. Continuous improvement in energy efficiency, data security, and privacy would reinforce its value proposition.

Analysis completed on February 22, 2025.

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Description

Smart Tutor is a mobile app designed for Android smartphones and tablets that allows users to remotely diagnose and optimize their devices. It offers a range of services, including data transfer, backup and restore, advice on new features, software update checks, and assistance with account settings. To get started, users need to download the app from the Google Play Store and make a phone call to the Samsung Contact Center. After agreeing to the terms and conditions, users will receive a 6-digit connection code from a tech expert, who will then diagnose the device remotely. The app is safe and reliable, as it restricts access to private information and offers convenient remote support. One of the main benefits of using Smart Tutor is its safety and reliability. Users can rest assured that their private information, such as gallery, messages, and emails, will not be accessed by the tech expert. The app also offers convenience and ease of use, allowing for quick and easy remote support as long as there is a 3G/4G or Wi-Fi connection. Additionally, Smart Tutor provides features such as screen share, chat, screen lock, and application lock, enhancing the overall user experience. There are a few requirements and notes to keep in mind when using Smart Tutor. The app works with Android OS versions above 2.3.6, but it does not support "Google Experience Devices" like the Galaxy Nexus. It's important to note that connecting to the app using a 3G/4G network may incur charges according to the user's network data fee agreement with their operator or telecom provider. Before initiating a connection, users should check for the availability of free support through Wi-Fi.

All Versions

V1.5 (build 377)

Updated: 8/8/2023

16.8 MB

V1.5 (build 374)

Updated: 6/24/2023

15.2 MB

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4.1
1484 + Reviews
1
15%
2
2%
3
3%
4
6%
5
74%

Summary Of User Reviews

A

AI Review

Comprehensive App Review

Smart Tutor for SAMSUNG Mobile Review Analysis

Smart Tutor, while initially facing some connectivity and permission-related concerns as highlighted by a small percentage of users, has rapidly evolved into a powerful tool for Samsung device support. Addressing early criticisms, Samsung has focused on improving app stability and clarity, resulting in a significantly enhanced user experience.

Standout Features

  • Remote Assistance: This core strength boasts overwhelmingly positive feedback (70%+ 5-star ratings) with users praising its ability to resolve complex issues quickly, often in minutes, and in a way they couldn't manage independently. Many users, particularly seniors (74-year-old user reported flawless results across three uses), emphasize the ease and clarity provided by this feature, overcoming frustration with complex phone settings.
  • Proactive Problem Solving: Samsung representatives are praised for their proactive approach, going beyond simple troubleshooting to offer tailored solutions and security improvements. Users appreciate the step-by-step guidance, allowing them to learn from the process while resolving their immediate issues.
  • Continuous Improvement: The app shows clear signs of ongoing development, with regular updates addressing previous stability concerns and incorporating user feedback. This continuous evolution builds trust and ensures the app remains a valuable resource for Samsung users.
  • User-Centric Design: The emphasis on granular permissions, requiring user consent at each step, reflects Samsung's commitment to user privacy and security. This transparent approach alleviates concerns about data access, fostering trust and encouraging more users to embrace the app's capabilities.

Smart Tutor's trajectory is undeniably positive. With its focus on user feedback, continuous improvements, and a growing number of successful user stories, the app is effectively addressing the needs of Samsung users. Future enhancements could include even more proactive support and perhaps personalized tutorials, further solidifying its position as a crucial part of the Samsung ecosystem.

Additional Info

Category Tools
Version V1.5 (build 377)
Tags samsung , mobile , android
Rating 4.1
Reviews 1484+
Installs 100M+ Downloads
Developer Samsung Electronics Co., Ltd.
Content Rating Everyone