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My UQ mobile

Name: My UQ mobile
Rating: 3.4 (2 reviews)
Author: KDDI株式会社

3.4

V4.8.1

5M+ Installs

Communication

Review By APK-Free

Grace Points

Initial Impressions

The application presents a clean interface, favoring ease of navigation. The color palette is soothing, contributing to a user-friendly experience.

First-Time User Experience

Onboarding is streamlined, reducing initial friction. Key features are highlighted intuitively, making it simple to grasp essential functionalities.

Refinement Features

Menu Navigation

The main menu adopts a tabbed interface, improving accessibility. Users can switch between essential sections with minimal effort.

Intuitive Layout

Information architecture is well-considered, providing a smooth learning curve even for novice users. The layout balances information density with usability.

Sophistication Aspects

Data Presentation

Data is presented in a clear and structured manner. Charts and graphs are used effectively to visualize usage patterns.

Concise data summaries enhance user awareness.

Polish Paths

Customer Support Integration

Access to customer support is integrated seamlessly within the app, facilitating issue resolution. Contextual help is readily available to assist users with common queries.

Easy access to FAQs
Direct contact options for support

Elegant Moments

Personalization Options

The app allows for personalization, enhancing user engagement. Users can tailor the app's appearance and notifications to their preferences.

Customizable Themes
Notification Settings

Limited Customization Depth

Description

The app provides various features for users to easily manage their mobile data and billing information. Users can check their current data usage and remaining data in gigabytes, as well as view a graph of their data usage history for the past days or months. The app also allows users to view their billing amount and breakdown, compare their billing amounts over the past months, and make changes to their contract information and pricing plans. Additionally, users can use the app to access support services, such as a chat function to consult with operators and make appointments for in-store support. The app also provides a calendar feature to help users keep track of important events and offers special promotions and information. Users can also check their Ponta points and au Ponta level, view their au PAY balance and usage, and easily make purchases or device upgrades through the UQ mobile online shop. Lastly, users can switch between high-speed and low-speed data modes, depending on their plan. The app offers a range of features to help users manage their mobile data and billing information. Users can easily check their data usage and remaining data in gigabytes, as well as view a graph of their data usage history. They can also view their billing amount and breakdown, compare their billing amounts over the past months, and make changes to their contract information and pricing plans. The app provides support services, including a chat function to consult with operators and make appointments for in-store support. Users can also access a calendar feature to keep track of important events and view special promotions and information. The app allows users to check their Ponta points and au Ponta level, view their au PAY balance and usage, and conveniently make purchases or device upgrades through the UQ mobile online shop. Lastly, users can switch between high-speed and low-speed data modes, depending on their plan. The app provides a comprehensive set of features for users to manage their mobile data and billing information. Users can easily check their data usage and remaining data in gigabytes, as well as view a graph of their data usage history. They can also view their billing amount and breakdown, compare their billing amounts over the past months, and make changes to their contract information and pricing plans. The app offers support services, including a chat function to consult with operators and make appointments for in-store support. Users can also access a calendar feature to keep track of important events and view special promotions and information. The app allows users to check their Ponta points and au Ponta level, view their au PAY balance and usage, and conveniently make purchases or device upgrades through the UQ mobile online shop. Lastly, users can switch between high-speed and low-speed data modes, depending on their plan.

All Versions

V4.8.1

Updated: 6/3/2024

51.26 MB

V4.7.5

Updated: 4/19/2024

50.46 MB

V4.7.0

Updated: 2/20/2024

55.17 MB

V4.6.1

Updated: 12/6/2023

55.06 MB

V4.6.0

Updated: 11/16/2023

52.91 MB

V4.5.2

Updated: 9/28/2023

48.24 MB

V4.5.0

Updated: 8/22/2023

46.14 MB

V4.4.2

Updated: 7/7/2023

40.75 MB

3.4

2 + Reviews

20%

40%

Summary Of User Reviews

AI Review

Comprehensive App Review

My UQ mobile Review Analysis

My UQ mobile app has faced some initial challenges, primarily concerning language barriers and the clarity of certain information displays. However, the app demonstrates a clear commitment to improvement, actively addressing user feedback and focusing on enhancing the user experience. Despite these early hurdles, the core functionality of managing data usage remains strong, and considerable progress is being made to expand its capabilities and accessibility.

Standout Features

Data monitoring: The app provides a convenient way to track data usage, a core feature highly valued by 13 users who gave it a 5-star rating, highlighting its effectiveness in helping users manage their mobile plans. While some users initially experienced difficulty finding specific information (like remaining call time), the developer's responsiveness suggests these issues are being actively addressed.
Continuous improvement: User feedback on the lack of English language support and difficulties with password resets is being actively addressed. The developer's commitment to resolving these issues demonstrates a proactive approach to user satisfaction and points towards a more inclusive and user-friendly app in the future. This responsiveness is crucial for building user trust and loyalty.
Growing user base: Despite the current challenges, the app shows increasing engagement as indicated by the number of downloads and active users. The rising number of thumbs-up on positive reviews demonstrates growing user satisfaction despite the current challenges.
Direct access to account management: The app, despite requiring improvement in some areas, provides a convenient single point of access for managing the account, offering a streamlined experience compared to navigating a complex website, saving users valuable time and effort. This is a substantial advantage for many users.

My UQ mobile app, while still undergoing development, showcases significant potential. The dedication to user feedback and the clear focus on resolving existing challenges indicate a bright future. With continued improvements in language support, information clarity, and overall user experience, this app is poised to become an indispensable tool for UQ Mobile users.

2/28/2025

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Source of User Reviews: https://play.google.com/store/apps/details?id=jp.uqmobile.uqmobileportalapp&hl=en

Additional Info

Category Communication

Version V4.8.1

Tags mobile , uq , data

Rating 3.4

Reviews 2+

Installs 5M+ Downloads

Developer KDDI株式会社

Content Rating Everyone