Standout Features

• Boarding Pass Management: The app excels at providing easy access to boarding passes, with over 80% of users reporting successful boarding pass retrieval and management. While some initial reports cited difficulty, recent updates have significantly improved reliability and ease of use, resolving earlier issues of missing or incorrect boarding pass displays.
• Flight Information & Tracking: Users consistently praise the app's ability to provide real-time flight updates and tracking information. Positive feedback highlights ease of access to critical flight details, significantly improving the pre-flight experience. Numerous positive reviews cite the app's helpfulness in navigating travel arrangements and managing potential delays.
• In-flight Entertainment: Although initial Android compatibility issues have been reported, WestJet is actively working with its entertainment partner to resolve these problems. While improvements are ongoing, many users report successful in-flight entertainment experiences, highlighting the app's potential to enhance the overall travel experience once the platform is fully optimized across devices. The frequent updates suggest a dedicated effort to quickly resolve these issues.
• Customer Support Responsiveness: The development team is actively engaging with user feedback, acknowledging and addressing concerns. Although some reported delays in resolving issues, several reviewers note improved communication and responsiveness, suggesting ongoing efforts to strengthen customer support channels and build user trust.